Purchase & Shipping Questions:

 

Is there sales tax?
Sales tax is charged on orders delivered to Iowa only. According to state regulations, the tax is calculated on products and on packing and delivery charges.

 

When will my credit card be charged?
Payment for all orders is processed when you order. If you are ordering during winter months, this ensures you have reserved the plants you want will be available when spring arrives.

 

Can I order early?
Yes. Many gardeners prefer to order early to ensure the plants they want are available, even if planting time is months away. Your credit card will be processed when you order.

 

Can I order late?
We will accept and ship orders all the way through the planting season. However, if conditions are too hot for shipping in your area or ours, shipment may be delayed until temperatures are better.

 

When will my plants ship?
Plants are packed and shipped so they arrive at the proper planting time (depending on climatic conditions) for your area of the country. Weather conditions in your area or ours may affect the shipping time. Due to hot conditions in July or August, shipping may be delayed until temps are suitable. 

 

Spring Shipping Schedule*                      

Zone 3 & 4: May through July

Zone 5 & 6: April through July

Zone 7 & 8: April

 

Fall Shipping Schedule* 

Zone 3 & 4: September

Zone 5 & 6: September

Zone 7 & 8: September 

 

* Actual ship dates vary depending on weather conditions in your location and ours.

 

How are my plants shipped?

Most plants are carefully potted in Cow Pots with their free metal plant identification marker. Each pot is secured in a recyclable plastic bag to keep the soil in place during shipping. The shipping boxes are recyclable, as is the packaging we use to secure plants safely in place (no styrofoam peanuts or plastic trays). Some varieties are better transported as bare root. 

 

Your plants may arrive in more than one box. This will not effect the shipping price.

 

Which carrier will deliver the plants?
We use Priority Mail or UPS to deliver plants -- they are often in transit as little as 2 or 3 days without an added charge.

 

Please supply a street address for delivery. Double check ZIP code and other information as we cannot be responsible to shipment delay due to inaccurate addresses.

 

If you'll be away at expected time of delivery, please contact us so that we may adjust the delivery schedule and plants do not sit unattended.

 

How long until I receive my order?
If you ordered early, your plants will arrive according to the shipping schedule above.

 

If it's already planting time in your area, orders are usually packed and shipped on Mondays and Tuesdays so they arrive by the weekend.

 

Can I expedite shipping?
Yes. If you'd like to overnight plants, please email us at growhappy@witsendgardens.com to make arrangements.

 

Are there shipping restrictions?
Yes. We cannot deliver plants to Alaska, Hawaii, APO/FPO or DPO addresses, or to any addresses outside the continental U.S.

 

Also, some plant varieties are restricted by State Agricultural Departments and cannot be shipped to those states. If there is a restriction, you will see a notation just beneath the plant description on the plant detail page.

 

What does shipping cost?
Please refer to the chart below to determine shipping costs. The information below is for bare roots and 4" potted plants. Some plants are sold in gallon-sized pots which adds $2 to shipping.


Shipping to: Illinois, Iowa, Minnesota, Nebraska, South Dakota, Wisconsin:

1 – 3 plants . . . . . . . . . . . . . . . . . .$9.49
4 – 6 plants . . . . . . . . . . . . . . .  . $13.49
7 – 9 plants . . . . . . . . . . . . . . . . .$17.99

10 – 12 plants. . . . . . . . . . . . . . .$22.49

13 – 15 plants . . . . . . . . . . . . . . $26.49

15+ plants . . . . . . . . . . . . . . . . . .$31.99

 

All other states (excluding Hawaii and Alaska):

1 – 3 plants . . . . . . . . . . . . . . . . .$12.49
4 – 6 plants . . . . . . . . . . . . . . .  . $16.49
7 – 9 plants . . . . . . . . . . . . . . . . .$20.99

10 – 12 plants. . . . . . . . . . . . . . .$25.49

13 – 15 plants . . . . . . . . . . . . . . $29.49

15+ plants . . . . . . . . . . . . . . . . . .$34.99

 

What should I do if the plants were damaged during shipping?
Despite our best efforts to protect plants during shipping, accidents can happen. If your shipment was damaged during shipping, please contact us immediately via email or telephone so we can send a replacement.

 

Who can I contact for more information?
If you have additional questions, please feel free to contact us via email anytime, or by telephone at 515.779.2443.

We want you to be happy.

Every Wit's End plant is guaranteed to be healthy, true to variety, packed safely for shipping and ready to thrive in your garden.

 

While we cannot accept responsibility for losses caused by extreme weather, unforeseeable acts of nature, neglect or inappropriate hardiness zone (noted on each variety), we do guarantee your complete happiness or we'll replace the plant, give you a credit or refund your money for the full amount of the purchase price.

 

Please contact us immediately if there was damage from shipping at growhappy@witsendgardens.com.